Privacy Policy

Seán Hooper Timpani Sticks Privacy Policy.

This policy describes how I will use your personal data when you use our website at www.timpanistick.co.uk (the “site”) or use or buy our products and services.  I have provided this policy to ensure that you understand what personal data we may collect and hold about you, what I may use it for and how I keep it safe. You have legal rights to access the personal data that I hold about you and to control how we use it which are also explained.  Who I am and how you can contact me. I am Seán Hooper Timpani sticks. 

My office address is 48 Cornubia Close, Truro, Cornwall, UK.  The Data Controller is Seán Hooper.     You can contact me in writing at the above address or by emailing seanhooper6@gmail.com

Personal data I may collect: Personal data you provide to me. You may give me information about yourself by corresponding with me by phone, e-mail, social media or otherwise. This includes information you provide when you purchase products, and if you report a problem with the site or my timpani sticks. The information you provide may include your name, address, e-mail address, phone numbers, and Timpani stick preferences. 

Personal data I collect when you use this site. I may collect: Technical information, including the Internet protocol (IP) address used to connect your computer or mobile device to the Internet. What I use your personal data for. I use your personal data in the following ways:

1.  Personal data you provide to me and the personal data I receive from other sources I will use this information: to provide you with the information and timpani sticks that you request; to provide you with excellent service and technical information about your previous timpani sticks when you re-order.    

2.  Personal data I collect when you use our site I will use this information: to understand how the site is accessed and used; to administer the site and for internal operations, including troubleshooting, data analysis and testing; improve the site to ensure that content is presented in the most effective manner for users;  as part of my efforts to keep the site safe and secure.

When I need your consent to use your personal data: Whilst I always want you to be aware of how we are using your personal data, this does not necessarily mean that I am required to ask for your consent before we can use it. In the day to day running of my business I may use your personal data without asking for your consent because: I am entering into and carrying out our obligations under a contract with you; we need to use your personal data for our own legitimate purposes (such as the administration and management of our business and the improvement of our timpani sticks) and my doing so will not interfere with your privacy rights.

Personal data you are legally obliged to provide: You are not under a legal obligation to provide me with any of your personal data but please note that if you elect not to provide me with your personal data I may be unable to provide our timpani sticks to you. I would appreciate you keeping me informed about your current contact details so that my records are up to date. Your rights to know what personal data I hold and to control how we use it. You have a legal right to know what personal data I hold about you - this is called the right of subject access. You can exercise this right by sending us a written request at any time. Please mark your correspondence “Subject Access Request” and send it to us by post or email. You also have rights to prevent your personal data being used for marketing purposes (see “How we use your personal data for marketing” for further details); have inaccurate personal data corrected, blocked or erased; object to decisions being made about you by automated means or to your personal data being used for profiling purposes (see “Automated decision making and profiling”); object to our using your personal data in ways that are likely to cause you damage or distress; restrict our use of your personal data; require that we delete your personal data; require that we provide you, or anyone that you nominate, with a copy of any personal data you have given us in a structured electronic form such as a CSV file. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, I may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. We will try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. You can find full details of your personal data rights and the circumstances in which you are able to exercise them on the Information Commissioner’s Office website at www.ico.org.uk. Automated decision making and profiling. I do not make use of automated decision making or profiling. When we will share your personal data with others. I do not share your data with any other companies or third parties or individuals except exceptionally with third parties on a one-off basis, for example: If Seán Hooper Timpani sticks or substantially all of its assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets; if I am under a duty to disclose or share your personal data in order to comply with any legal obligation or in order to enforce or apply our terms and conditions and other agreements entered into with you or to protect the rights, property, or safety of Seán Hooper Timpani sticks, my customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

When I share your information with a third party it will be for a specific purpose which has been expressly agreed between myself and the third party. We do not permit third parties to use your information for any purpose other than the purpose specifically agreed between myself and them.             

How I keep your personal data safe: I take every care to ensure that your personal data is kept secure. The security measures I take include: Using specialist third party payment providers to process payments made through my site. Making payments through our site. All my payments are made through third party payment processors over a secure connection. Only the payment processors store your full payment card number or account information. During the order process you will be directed on to pages hosted by my payment processor. Such pages will have the trademark of the payment processor displayed (Currently “stripe”)            

How I use your personal data for marketing: I do not share your personal data with third parties for marketing purposes. I do not send out direct marketing. Accessing and managing your data and preferences through your account. You can view and update your personal data through your account. If you have any questions about how to manage your data and settings through your account please contact me using the contact form on the website. 

How long I keep your personal data: Many of my customers re-order timpani sticks many years after the original date of making and find it useful that we maintain records of their previous purchases and timpani stick specifications.   I therefore keep your personal data indefinitely to ensure this service is available for your future requests.  If you do not wish your personal data to be stored indefinitely, then please let me know at the time of ordering your timpani sticks or contact me via the online contact form, In this case your personal data will be deleted from my records after a period of six years from the date of your last order or the closure of your web based account (whichever is later) except when we still need the data to continue to provide you with services you have requested from us, comply with our legal obligations, resolve disputes or enforce agreements. Please note that we may anonymise your personal data or use it for statistical purposes. We keep anonymised and statistical data indefinitely but we take care to ensure that such data can no longer identify or be connected to any individual Cookies

How you can make a complaint: If you are unhappy with the way I have used your personal data please contact me to discuss this using the online contact form. You are also entitled to make a complaint to the Information Commissioner’s Office which you can do by visiting www.ico.org.uk. Whilst you are not required to do so, I encourage you to contact me directly to discuss any concerns that you may have and to allow us an opportunity to address these before you contact the Information Commissioner’s Office.